Frequently Asked Questions

Answer: An order confirmation with order summary will be sent to you through email right after you have placed your order. You can check your order status online using your account at www.foream.my

Answer: To remove an item in your shopping cart, you can:

  • Click on the Cart icon on top of Foream Malaysia to go to the shopping cart.
  • Click on “X” to remove it.

Your cart will be updated and that item will be removed.

Answer: Yes, an order confirmation with order summary will be sent to you through email right after you have placed your order.

Answer: We support the following payment options at Foream Malaysia:

  • Credit/ Debit Card
  • Paypal
  • Online Banking

Answer: Notification will be send via e-mail within 24 hours upon completion of the transaction to confirm it’s approval. In the event if after the aforementioned period there is no confirmation, kindly contact us at www.foream.my/contact  to clarify on purchase status.

Answer: Foream Malaysia accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.

**Please note that additional charges may be incurred if you are using a Non-Malaysian Issued Card due to Foreign Exchange.

Answer: To request an official invoice, please visit Foream Malaysia website: www.foream.my, log in and click My account > Profile. You can print official invoice under Orders section.

Answer: Sorry, you cannot do any order cancellation once you purchased the product.

Answer: If you want to change:

  • Phone number for your existing order
  • Recipient for your existing order
    Please send us your inquiry at www.foream.my/contact. We will contact you as soon as possible.

If you want to change your account information or future order information, you can log in to Foream Malaysia and change account information at My Account > Setting.

Answer: Unfortunately once an order has been processed, no changes can be made. You can only change the option within the same item, for example: color.

Answer: Yes, you may call our customer service hotline to cancel a duplicate order. However, please bear in mind to give call us as soon as you realize it as our merchants might have packed and shipped the items out.

Answer: Please notify us immediately at www.foream.my/contact so we can assist you promptly.

If what missing from your order is a part of a product or an item, we will need you to sent the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Answer: If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately at www.foream.my/contact. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

Answer: You can log in to Foream Malaysia and request for warranty or you can contact us at www.foream.my/contact.

Answer: For faster process, we really appreciate if you could get back to us within 48 hours upon receiving a damage / defective / incorrect item.

Answer: You can track your order online 24 hours/7 days by following steps:

  1. Go to www.foream.my
  2. Log in to your account
  3. Click on My account > Order
  4. Click on Order Number

Answer: Tracking information may not be available for your package; it will be available within the next 24 hours when our logistic partners have updated their records.

If after 1 business day you still have problem with your tracking number, please reach out to us at www.foream.my/contact. We will assist you right away.

Answer: Foream Malaysia provides you free shipping. So you have not to worry about the shipping rates or surcharge.

Answer: After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After successful verification, you can expect to receive your product within 2 – 7 business days.

Answer: We regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.

Answer: Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on business days only.

Answer: As the item has only just been shipped, it may take up to 24 hours to show on the website. For the most accurate delivery time of your item(s), please refer to its respective product page. You also can check your order status at My Account > Order.

Answer: We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location. You also can check your order status at My Account > Order.

Answer: We currently not offer shipment outside of Malaysia.

Answer: Foream Malaysia will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Answer: Please read Dream Distribution and Marketing warranty policy before you request warranty claim. Thanks!

Answer: Before requesting a warranty of an item, check Foream Malaysia warranty policy to make sure your item is eligible for warranty.

You can log in to Foream Malaysia, click on My Account > Order. You can request warranty with following steps below:

  1. Login to Foream Malaysia;
  2. Go to My Account > Order;
  3. Click on Request Warranty button;
  4. Fill in Request Warranty form and submit to us.

Answer: No, you just can request for warranty within 1 year from the date you purchased the item.

Answer: You can track your replacement status online 24/7 days by following steps:

  • Go to www.foream.my
  • Log in to your account
  • Click on My account > Order

CONTACT US

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